Small Claims Court or Arbitration. Refunds of Securus Debit accounts are administered in accordance with facility requirements when the account holder is released or transferred from the facility. A correctional facility will normally limit a Recipient to owning and using only one Tablet. . verify the incarcerated individuals identity; receive appropriate credit card or pre-paid Visa or Mastercard authorization; and. When we provide spare parts, those spare parts may be new or reconditioned. The availability of our Products will depend on whether a particular correctional facility has arrangements with Securus Technologies or JPay and whether the policies and regulations of a particular correctional facility allow for use of the specific Product. A replacement Tablet assumes (i) the remaining warranty time available on the original Tablet (which is calculated from the date that the Recipient first submits a Trouble Ticket), or (ii) a warranty period of thirty (30) days following the date the replacement Tablet is delivered to the correctional facility in which the Recipient resides, whichever date is later. Fixing and Improving Our Websites and Products. You agree to carefully review our website and understand all of the terms and conditions that apply to the Products you use and that make up your Customer Agreement. If at any time during your video sessions, your conduct is deemed inappropriate, your video session will be subject to immediate termination without warning. If at any time you decide that you do not wish to receive any more of these emails, you can follow the opt-out process that is provided near the bottom of each such email. Charges may apply in the future, but we will provide you at least two months advance personal notice. Refunds are processed within 60 days after your request is received. Allrefundsmore than $100 will be evaluated to prevent fraud or money laundering and could take up to 5 business days to process. How do Idetermine what type of account to make a payment on? What if I move and /or my address changes? Contact the Securus Incarcerated Individual Hotline at 1-855-273-7292 to request therefund. Dallas, Texas 75001, Securus Correctional Billing Services
Availability of Tablets is dependent on individual correctional facilities and may not be available everywhere. How do I block a text message from an inmate? inmatesales. El acuerdo se puede encontrar en www.securustech.net en Trminos y Condiciones y
A valid credit card or a pre-paid Visa or MasterCard is required to purchase use of the Messaging Solutions. If any portion of our website requires you to register or open an account, you may also be asked to choose a username and a password. Whenever you provide us information on our website, via the telephone, or otherwise, you agree to: If you provide us any information that is, or that we suspect is, untrue, inaccurate, not up-to-date or incomplete, then we may suspend or terminate your access to our Products or website and refuse to provide you any further use of our Products or website (or any portion thereof) without any advance notice. If you need to speak with a live agent, we have a dedicated team to help you connect with your incarcerated loved ones. Mindful of the high cost of legal disputes, not only in dollars but in time and energy, both you and we agree that any Dispute between you and us, past, present, or future, and no matter the date of accrual, shall be resolved through an individual small claims court action or through binding individual arbitration, as specified below. using the Messaging Solutions to transmit any content that is unlawful, defamatory, harassing, abusive, fraudulent, obscene, or is otherwise objectionable as reasonably determined by the correctional facility; transmitting any content that infringes upon another partys intellectual property rights or other proprietary, contractual, or fiduciary rights or obligations; preventing others from using the Messaging Solutions; using the Messaging Solutions for any fraudulent or inappropriate purpose; or. Giving Incarcerated Individuals Access to Second-Chance Job Opportunities, Securus Technologies Partners with Honest Jobs, New Securus Originals Podcast Inspires Incarcerated Individuals to Focus on Building a Second Chance Beginning Day One of Incarceration, Securus Technologies and Grammy-Award Winning Artist Lecrae Release Song in First-Ever Hip-Hop Track Contest for Incarcerated Individuals, Aventiv Technologies Launches New Website Dedicated to Providing Information, Resources, and Support to Families and Friends of Incarcerated Individuals, Securus Technologies Partners with God Behind Bars to Deliver A New Easter Special To Incarcerated Individuals Through The Pando App. entity issuing the refund, refund fees and/or minimum refund amounts may apply. Most built-in cameras on laptops are sufficient in terms of picture quality. How do I get setup for eMessaging using the Securus Android app? crdito o dbito y que autoriza a la Empresa a cargar su tarjeta de
AdvanceConnect account holders may initiate account closing by visiting our website at www.securustech.net or calling 1-800-844-6591. In those cases, neither we nor the correctional facility will be responsible to you. By using our products and services, you agree to these terms and conditions. PO Box 650757
any material you download, upload or otherwise obtain through the use of our website or Products is done at your own risk; you are solely responsible for any damage to your computer system or business or loss of data that results from the download or upload of any such material or the use of our website or our Products; and. Este Acuerdo est
We also make various policies, help centers, and other resources available to you to answer common questions and to set expectations about the use of our Products. NEW! The owner of a Direct Bill account (a friend, family member or attorney) must pass a credit check in order to be approved for a Direct Bill account. Press 1 to accept agreement or 2 to decline. How do I get setup for eMessaging using the Securus Android app? Once scheduled, a Video Connectsession must be attended during the scheduled time period. The parties hereby consent to jurisdiction and venue of the Federal District Courts in the Northern District of Texas or Texas state court in Denton County or Collin County and waive any objections thereto. our Products will meet your requirements or expectations; anything downloaded from our website will be free of computer viruses or other malicious software; access to our website and Products will always be available (or be uninterrupted) or secure (free from unauthorized access); use and operation of our website and Products will be error-free; and. You also understand and agree that the Tablet cannot be used by the Recipient until they agree to be bound by the relevant agreements we require users of Tablets to agree to. Explore Better Ways to Improve Operations and Investigations With NextGen SCP. en 972.734.1111. If you do not have a credit card, you can use a pre-paid Visa or MasterCard which can be purchased from many different retail stores, such as Walmart, Kmart, Target, Walgreens and Rite Aid. sujeto a cambios, y la Empresa le enviar los trminos y condiciones
Dispute will be given the broadest possible meaning allowable under law (Dispute). You understand and agree that you are responsible for your conduct and for any consequences of your conduct in connection with your use of the Video Connect service. Can I Link my JPay Email Account to Securus if my address is outside of US, Mexico or Canada? All right, title and interest in and to our website and all of the Products (including but not limited to the content of, and the Products described in, our website) are our sole property or the property of our licensors and are protected by U.S. copyright and international treaties. SIGN UP NOW WITH SECURTEL AND START SAVING dgitos de la cuenta (la Informacin de tarjeta) de forma segura en un
Although we strive to protect your information, we do not guarantee your information will never be disclosed in an unauthorized manner or in a manner that is inconsistent with our Privacy Policy. Whenever you click or affirmatively indicate I Accept or I Agree, in connection with the use or purchase of our Products, you confirm that you have read and understand the applicable terms and conditions, and that you agree to comply with all of their requirements. If you do not have a credit card, you can use a pre-paid Visa or MasterCard which can be purchased from many different retail stores, such as Walmart, Kmart, Target, Walgreens and Rite Aid. Mailing a personal check, money order or cashiers check to: Visiting any Western Union agent location, Visiting any MoneyGram agent or FormFree location, Using a lobby kiosk at select correctional facilities, Using personal online banking (with routing and account numbers, and names). Applicable governmental taxes and fees are in addition to the data rates and charges for message services. provide any other information that a correctional facility may require. These charges, and whats included, are subject to change from time to time. THE LIMITATIONS SET FORTH IN THIS LIMITATION OF LIABILITY SECTION SHALL NOT APPLY TO: (I) PERSONAL INJURY OR DEATH OR DAMAGE TO ANY REAL OR TANGIBLE PERSONAL PROPERTY CAUSED BY OUR GROSSLY NEGLIGENT ACTS OR OMISSIONS; OR (II) THE GROSSLY NEGLIGENT ACTS OR OMISSIONS OF US IN PERFORMING OUR OBLIGATIONS UNDER THIS CUSTOMER AGREEMENT. The icon below will link you directly to Securus. Without waiving the right to appeal a court decision triggering this section, should a claim be required to proceed in court under this section, any and all disputes shall proceed in Federal District court located in the Federal District Court located in the Northern District of Texas or a Texas state court in Denton County or Collin County and be decided by a judge, sitting without a jury and not as a class action lawsuit. Except as set forth above in the Severability section, if any portion of this Arbitration Agreement is deemed invalid or unenforceable, it will not invalidate the remaining portions of the Arbitration Agreement. Internet Service Provider (ISP). Al hacer clic en la casilla de autorizacin que aparece a continuacin,
This license to us will end when your content is deleted from our systems. The disclaimer above means that we do not make, and no other person makes, any promise to you that: You understand and agree the limited warranty and the disclaimers we make also mean that: IMPORTANT: THIS PROVISION LIMITS YOUR RIGHTS TO RECOVERY. The purchased rate is dependent on the correctional facility where the incarcerated person is housed. Neither the course of conduct and/or course of dealing between the parties nor trade practice shall act to modify any provision of this Customer Agreement. Ensure the security of your data and transactions USLegal fulfills industry-leading security and compliance standards. The balance of the refund may vary based on when calls were last received. Our website may also contain links to other websites that are not operated by us. We are not responsible for the products or service of any other businesses or individuals, or the content of their websites. You understand and agree that we may immediately and without notice to you terminate or suspend your account, your access to our Products, or your access to all or any part of our website, and that we may immediately and without notice change your password. These products and services are offered through our websites and other means. Some transactions may carry additional third-party financial transaction fees. Bills paid 7 days or more late will be converted to a prepaid AdvanceConnect account. The arbitrator is empowered to resolve the Dispute with the same remedies available in court; however, any relief must be individualized and shall not affect any other customer. We may also take further collection action, including referral to a collection agency. Messages and their content are retained by us in accordance with our standard message retention policies. In addition to the service payment, you agree, where applicable, to pay to us a fee (which may include taxes, pass through third-party fees, surcharges and other charges) for each scheduled Video Connectsession at the applicable rates then in effect. We will, however, always post the changed terms on our website. Late or non-payment of a Direct Bill invoice may restrict the ability of a friends and family members to obtain future credit. Your ability to use our Products continues as long as we make them available and you fulfill your responsibilities as provided in our General Terms and Conditions and the applicable Product-specific additional terms below. Do I, or my friend and family user, get to keep the tablet upon release? Further, Securus cannot be responsible for the quality and download speed of your Internet Service Provider (ISP). dbito caduque. By purchasing a Tablet from us, you and the Recipient agree to the Limited Warranty included with the Tablet. In no instance will the fee be higher than $0.40. Empresa y permanecer en vigor hasta que usted revoque su autorizacin a
What is an incarcerated individual required to have to be able to receive Securus Inbound Connect requests? We offer a wide variety of products and services to the correctional industry, including incarcerated individuals and their friends and families, and to law enforcement. You agree not to use or attempt to use any software, tool, agent or other device or mechanism (including without limitation any type of spider, web crawler, or robot) to navigate, search, and/or extract information from our website. barring of further use of our Products or website. You can send messages from our website (either www.securustech.net or www.jpay.com depending on whether the correctional facility uses the Securus or JPay product) or you can send messages by using the applicable Securus or JPay Mobile App. (b) Maximum Liability. any errors in our website or Products will be corrected. Friends and family members may purchase Securus services in advance (subject to facility restrictions) by: Payments sent via mail may take seven to ten business days to process and MUST include a Securus Debit Pay by Mail Remittance Slip found at www.securustech.net. Securus - Friends and Family Solutions Facilities We Serve System Status Sign In Solutions Solutions Phone Products Phone Products Get Started Now Open and Fund a Phone Account Rate Quote Understanding Your Bill Video Products Video Products Get Started Now Steps to Register Facilities And Pricing Schedule an Remote Session We are not responsible for damage to the Tablet arising from failure to follow instructions relating to the Tablets use. These email communications may include marketing communications relating to our Products. Upon your release, your unused Securus Debit account balance will be available to collect at any Western Union retail/agent location in the state where you were released. IN ADDITION, RECORDINGS CREATED ABSENT PRIVATIZATION OR PRE-PRIVATIZATION ARE NOT AUTOMATICALLY DELETED, AND YOU SHOULD CONTACT THE APPLICABLE FACILITY REGARDING POSSIBLE DELETION OR PURGING OF SUCH COMMUNICATIONS. This account can be funded by mailing a check or money order to Securus, visiting a MoneyGram location, or utilizing a credit card online or over the phone. Small Claims Court. Attorneys. The credit check requirement does not apply in Alaska. Securus will provide you with a Money Transfer Control Number (MTCN) for the approved amount. Depending on the correctional facilitys own procedures, it may take additional time for the correctional facility staff to deliver the Tablet to the Recipient. We reserve the right to investigate your use of the Messaging Solutions in order to determine whether a violation of your Customer Agreement occurred or to comply with any applicable law, regulation, legal process, or governmental request. For service inquiries, please visit our website at www.securustech.net or call 1-800-844-6591 (main support) or 1-877-578-3658 (Video Connect Support), System Requirements and Setting Up an Account. General Information At Securus, we're committed to connecting what matters. Violation of the foregoing may result in immediate termination of your account, and may subject you to state and federal penalties and other legal consequences. The Fee may vary by facility. We are not responsible for disconnects due to individual behavior issues, disconnects initiated by the correctional facility, or disconnects due to your Internet connection or hardware malfunctions. This means that the funds you used to pay for that Video Connectsession are placed back on your account with us and are available for you to use on a future Video Connectsession. If any provision of these terms shall be deemed unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from the terms and shall not affect the validity and enforceability of any remaining provisions. We guarantee you'll save on Jail Calls, or you can have your money back. However, when you send a message that includes content that is covered by intellectual property rights using our Products, you grant us a non-exclusive, transferable, sub-licensable, royalty-free, and worldwide license to host, use, distribute, modify, copy, publicly perform or display, translate, and create derivative works of your content (consistent with our Privacy Policy). Applicable taxes and passed through governmental fee recoveries are in addition to the rates and charges for calling services. Use the Cross or Check marks in the top toolbar to select your answers in the list boxes. For purposes of clarification, your submission of a complaint in itself is not sufficient to be considered a good faith effort to resolve the dispute in accordance with this paragraph. You get a phone number programmed to forward calls to your cellphone or phone of your choice. For example, when you use our Securus Video Connect Product, you agree to comply with these General Terms and Conditions plus the specific terms pertaining to the AdvanceConnect or Securus Video Connect Product. . This Arbitration Agreement shall be governed by, and interpreted, construed, and enforced in accordance with, the United States Federal Arbitration Act and other applicable federal law. Subscription payments are non-refundable. Credits will expire 90 days after the date of issue if they are not used. This account can be used by incarcerated individuals to purchase certain of our services. Securus Technologies or other "Jail Facility Phone Providers". How do I get setup for eMessaging using the Securus Apple iOS app? Please contact GTL for a refund of deposited funds and open a Securus account. Direct Bill account holders receive a detailed monthly billing statement of account activity with an invoice that requires full payment within 20 days after the billing statement date. The total purchase price of the Tablet, including tax, shipping and handling, will be displayed to you prior to your purchase. The Direct Bill account will be blocked from receiving further calls from incarcerated individuals if the monthly credit limit has been exceeded. Under such circumstances, Securus is authorized to remove those funds from the incarcerated individuals Securus Debit account and return them to their rightful owner. You acknowledge and agree that there is no such thing as perfect security. Can I save my Visa or MasterCard to my account so that I do not have to enter my information every time? IN NO EVENT SHALL WE OR ANY OF OUR REPRESENTATIVES BE LIABLE TO YOU FOR CONSEQUENTIAL, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR ENHANCED DAMAGES ARISING OUT OF, RELATING TO, OR IN CONNECTION WITH ANY BREACH OF THIS AGREEMENT OR USE OF OUR PRODUCTS AND SERVICES, REGARDLESS OF (I) WHETHER SUCH DAMAGES WERE FORESEEABLE, (II) WHETHER OR NOT YOU WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND (III) THE LEGAL OR EQUITABLE THEORY (CONTRACT, TORT OR OTHERWISE) UPON WHICH THE CLAIM IS BASED. https://securustechnologies.tech/about/tariffs/, https://securustech.net/state-puc-psc-matters, provide true, accurate, up-to-date, and complete information; and. There are certain situations (described below) where scheduled Video Connectsessions may be canceled before they begin. To ensure timely processing of a mailed payment, the payment should include documentation of the friend or family members ten-digit telephone number and the Direct Bill account number. We offer you a range of communications and payments products and services. Informal Dispute Resolution. This chat history will be cleared once you click the END CHAT button. This team is available 24/7/365. When we use the term Customer Agreement, we mean your agreement to these General Terms and Conditions plus the included Product Terms and Conditions that apply to the particular Products that you use and our Privacy Policy. . You may cancel this authorization at any time by contacting the Companys Customer Service unit at 972.734.1111. If an arbitration has been initiated, the other party has 30-days to make an election under this paragraph. If you do not confirm your subscription within 12 hours of signing up for text notifications, you will have to re-enroll and start the process over again. We have implemented commercially reasonable technical and organizational security measures designed to protect personal information against loss, misuse, and unauthorized access, alteration, disclosure or destruction. Just like our previous call platform, we provide you with a . VeriSign secured #1 Internet-trusted security seal. for any law enforcement, jail/prison management, investigatory, or other purpose. Where is my account balance located online? They assist agencies with education and service requests as well as break-fix requests for telephone, video sessions as well as tablet and kiosk solutions. How do I unblock my phone number on my Securus online account? To register online you must have a Securus calling account, video account, or email account. To obtain warranty service, the Recipient must submit a claim (what we call a Trouble Ticket). You can add multiple phone numbers to a Direct Bill account to ensure that calls from incarcerated individuals can connect to friends and family members at various numbers (work, mobile, home, other relatives, neighbors, friends, etc., subject to facility restrictions). How to set up an account through Securus. (c) Exceptions. What happens if I stop paying for the tablet? You will reimburse us for reasonable attorneys fees, as well as our employees and contractors time and materials spent responding to any third-party subpoena or other compulsory legal order or process associated with third party claims described above at our then-current hourly rates. It is important for you to understand that by accessing and using any of our Products, you agree to indemnify (pay for our losses), defend and hold us, and our affiliates and licensors harmless from and against all losses, expenses, damages and costs, including reasonable attorneys fees, arising out of or relating to any third-party claim concerning: (a) your use of any of our Products (including any activities under your account); (b) violation of your Customer Agreement; or (c) your violation of any law or the rights of another person. Securus Debit accounts are designed for the purchase of Securus services and not for the transfer of prepaid services between the friends, family, and incarcerated individuals. In order to begin visiting with an incarcerated individual from the comfort of your home, office, or any location equipped with high-speed Internet, PC and webcam, or a mobile device, you must first register with us and create a Securus online account and add Video Connect. BEFORE USING OUR PRODUCTS, YOU MUST READ ALL OF THESE TERMS CAREFULLY AND AGREE TO THEM. These General Terms and Conditions apply to all products and services provided by Securus Technologies and JPay and their subsidiaries, other than JPay money transfer products and all products provided by AllPaid, Inc. Monthly bill invoices must be paid in full by the due date or the Direct Bill account will be blocked from receiving further calls from incarcerated individuals. no advice or information, whether oral or written, that you may obtain from us or through our website creates any additional or greater promises or warranties, and that you should seek advice from appropriate professionals for any important personal, business, medical, legal or financial decisions you make. Calling 972-734-1111 or 800-844-6591. If you are registered to receive text notifications and alerts about more than one account you will be asked to choose which account you would like to receive notifications for by selecting the account type and account number presented on your notifications settings page. Should I fund anAdvanceConnect account or a SecurusDebit account? This account offers the following benefits: You can fund a Securus Debit account without having your own calling account The maximum funding amount is $50.00 per transaction You have 24/7/365 access to fund an incarcerated individual's Debit account on our website or by contacting us via phone Phone numbers can be added to or removed from a Direct Bill account by the Direct Bill account holder. And open a Securus account and open a Securus calling account, or securus customer service refund of! Paying for the approved amount the content of their websites there is no such thing as security... 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